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9TIMESBUSINESSDIRECTORYOFSINGAPORE2024/2025financialadviceandconductingcomplexfinancialanalyses–tasksthatrequirehumanexpertiseexperienceand judgementThispresentsawinningsituationforfinancialinstitutionstheiremployeesandtheirclientsClientsappreciatethegenuineconnectionexpertiseandpersonalisedattentionthathumanfinancialadvisorsofferwhilefinancialinstitutionsenjoytheefficiencythatAI-drivenbackendprocessesprovideMeanwhile financialadvisorsappreciatespendingtheirtimeonhighvalueadvisoryworkinsteadofbackendchecksandbalancesMakingSmarterMoreProactiveDecisionsAIinLogisticsEngineeringandManufacturingOfcoursethebenefitsofAIextendbeyondadministrativetasksOurnationslogisticsengineeringandmanufacturingsectorsarealsowitnessingarevolutionarytransformationthankstoAIOnesuccessstoryisNinjaVanaprominentlast-miledeliveryproviderheadquarteredonourisland The company is currentlyusing AI for routeoptimisationwhichisanessentialaspectofthelast-miledeliveryprocessAccordingtothemAIimprovesdeliverytimesbyselectingthemostefficientroutesandreducingthetimedriversarestuckintrafficOptimisedroutesalsoreducefuelconsumptionleadingtoloweroperatingcostsImportantly their AIalsoidentifiesroadclosurescongestionsandotherunforeseenfactorsontheroadthenrecommendsalternativeroutestominimisedelaysAllthistranslatesintomoreefficientandpredictabledeliveriesandhappiercustomersMeanwhileSTEngineeringaSingaporemultinationaltechnologyengineeringanddefencecompanyhasbeenexploringthecapabilitiesofAIandimplementingAItechnologiesintoitssolutionsForengineeringandmanufacturingcompaniesonepracticalapplicationofAIispredictivemaintenanceByanalysingsensordatafrommachineryAIcanidentifypossibleequipmentfailuresbeforetheyoccurpreventingcostlydowntimeandensuringsmoothproductionprocessesComparedtotheexistingpracticeofgatheringbigdataandgeneratinginsightsfromittheadditionofAIintotheprocessbringsanaddedlevelofproactivenessintothemixFurthermorethedatacollectedthroughAIdrivenpredictivemaintenancecanbeusedtooptimisemachineryusageandimprovefuturedesignsfurtherenhancingtheefficiencyandeffectivenessofmanufacturingoperationsEnhancingCustomerExperiencesAIinTravelandHospitalityThepowerofAIextendsbeyondinternaloperationsBusinessesareharnessingAItopersonalisecustomerexperiencesandbuildstrongerbrandloyaltyAndpersonalisationisparticularlycrucialinthetravelandhospitalityindustryasignificantcontributortoSingaporeseconomyInthisdomainMarinaBaySandsarenownedintegratedresortinSingaporehasledthewaywithitsimplementationofAI–beingthefirsthotelinthecountrytoadoptAIchatbottechnologywhenitengagedAiChattodevelop