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10TIMESBUSINESSDIRECTORYOFSINGAPORE2024/2025achatbotonFacebookMessengertorespondtogeneralrequestsandproviderecommendationsWithitschatbotMarinaBaySandsreportedan83xincreaseinnewmessagingconnectionsanimpressive26xgrowthindailyactiveusersandanoutstanding38xgrowthin thenumberofviewsforitsShop&Dine-relatedcontentResortsWorldSentosaanotherleadingintegratedresortinSingaporeusesitschatbottoenablegueststoseekservicesandanswerson-demandacrossavarietyofmessagingappsandvoiceassistantssuchasFacebookGoogleAssistantLINEandBixbyCruciallythechatbots24/7availabilitymeansitcananswerquestionsfrompotentialguestsaroundtheworldreducingworkloadsontheresortsstaffAIisalsorevolutionisingthewayhotelsmanagetheiroperationsandenhanceguestexperiencesThroughAI-powereddataanalyticshotelscangaininsightsintoguestpreferencesandbehavioursenablingthemtoofferpersonalisedservicesandrecommendationsForexampleAIcananalysedatafrompastguestinteractionstopredicttheirpreferencesforroomamenitiesdiningoptionsandrecreationalactivitiesThislevelofpersonalisationnotonlyenhancestheguestexperiencebutalsoincreasescustomersatisfactionandloyaltyAdditionallyAI-drivensystemscanoptimisehoteloperationsbymanagingroomoccupancyenergyusageandstaffallocationleadingtocostsavingsandimprovedefficiencyUnderstandingCustomerPreferencesAndDrivingSalesAIinE-CommerceBeyondautomationandpersonalisationAIisapowerfultoolfordrivingsalesprofoundlyinfluencingournationse-commercelandscapeInthisspacetraditionalkeyword-basedsearchesmaysoonbereplacedbyAI-poweredvisualsearchessignallingasignificantshiftinhowconsumersinteractwithonlineplatformsHere companies like ViSENZE a Singapore startupthatofferAI-poweredsolutionsforintegratingvisualsearchesproductrecommendationsanddatatrackingintocustomersplatformsarestandingoutOnAI-enablede-commerceplatformsAIhasthepotentialtolearnacustomerspreferencesthenofferdeeplypersonalisedproductrecommendationsthatthecustomerismorelikelytoaddtotheirshoppingbasketE-commercebrandscanalsobenefitfromAI-driveninsightsthatwillhelpthemimprovethecustomerexperienceandfurtherincreaseconversionsAlsobyanalysingsalesdataandmarkettrendsAImodelswillbeabletopredictdemandforproductsandadviseretailersonoptimisinginventory levels– reducing the risk of overstockingorstockoutsThisalsoensurespopularproductsarealwaysavailabletocustomersenhancingtheirshoppingexperienceandincreasingsalesaswellascustomerloyaltyPersonalisingLearningandSkillDevelopmentAIinEducationSingaporesprivateeducationsectorisalsoembracingthepossibilitiesthatAIbringswithcompaniesintegratingAIintotheirteachingandstudentlearningprocessesinavarietyofwaysThisisenhancingeducationaloutcomesandprovidingpersonalisedlearningexperiencestostudentsoutsideoftheirtraditionalschoolclassroomsOneofthemoreinterestingofferingsisJustAskProfaSingapore-basedbusinessandAItutoringplatformthatleveragestheintelligenceofOpenAIsChatGPT According to the founderstheplatformisanexcellenttoolforparentswhowanttoplayamoreactiveroleintheirchildrenseducationbutwhomaybehavingdifficultykeepingupwiththesyllabusandsubjectsWiththeassistanceoftheplatformsAIparentscancreatequizzes for theirchildrenlearnabout theirstrengthsandgaininsightsintowhichareastheirchildneedstoimproveinInotherwordstheplatformallowseveryparenttobecometheirchilds tutor– aparadigm that could dramaticallychangethewayparentsengagewithtraditionaltuitionagenciesOnthisnotetraditionaltuitioncompaniesarealsotransformingByintegratingAIintotheirofferingsSingapore-basedtuitioncompanyExplico is providing parents withAI assessmentsTheseassessmentsincludeaninnovationthatthecompanycallsAIforesightwhichpredicts